About
As a charming nerd, I bring enthusiasm and expertise to every endeavor. Whether it's building your website, managing your clients, or selling your product, I excel in combining technical savvy with sales acumen. In my role as a Corporate Relocation Specialist at Coldwell Banker Real Estate, I have a proven track record of optimizing client experiences, achieving impressive conversion rates, and securing multiple platinum awards for outstanding performance.
Experience
Specialist Lead Activity · Coldwell Banker
As a Specialist Lead Activity at Coldwell Banker Real Estate, I specialize in optimizing operational processes and client experiences. I develop and implement API flows in Zapier to automate system connections, design user-friendly web application interfaces, and create efficient internal SharePoint sites. My goal is to streamline workflows and enhance productivity, ultimately driving success for our team and delivering exceptional service to our clients.
- Lead optimization of operational processes and client experiences at Coldwell Banker Real Estate, implementing automation where applicable.
- Develop and implement API flows in Zapier for seamless system integration and automated connections.
- Design and build user-friendly web application interfaces to enable efficient portfolio management for external companies.
- Create internal SharePoint sites with automated functionalities to streamline report generation and request processes.
Corporate Relocation Specialist · Coldwell Banker
As a Corporate Relocation Specialist at Coldwell Banker Real Estate, my day-to-day involves optimizing follow-up processes, transitions, and client experiences.
- Managing 400+ files, optimizing follow-up, transitions, and client experiences for an 11% conversion boost.
- Overseen executive files for leading Fortune 100 companies, demonstrating strong organizational skills and attention to detail.
- Achieved a 77% conversion rate and boosted closings by 30% in a challenging market, showcasing exceptional sales prowess.
- Successfully manage the entire Northeastern US territories, securing 5 out of 6 platinum awards for outstanding performance.
Sales Support Administrator · Coldwell Banker
- Efficiently managed agents' paperwork, ensuring accurate and swift commission processing with a close-to-payout time of 1.7 days.
- Served as the primary point for technology support, optimizing sales agents productivity through efficient troubleshooting and assistance.
- Delivered impactful training and coaching, elevating the skills and performance of sales agents.
Real Estate Agent · Keller Williams
- Conducted comprehensive market analyses to determine property values and advised clients on pricing strategies.
- Utilized effective marketing techniques, including online platforms and traditional methods, to promote listed properties.
- Negotiated favorable terms and conditions on behalf of clients, resulting in successful and mutually beneficial agreements.
Customer Service Manager · Walmart
- Led and supervised a team of 20+ service associates, fostering a positive and high-performing work environment.
- Developed and implemented effective training programs to enhance the team's product knowledge and customer service skills, resulting in improved customer satisfaction scores.
Projects
Lead Capture and Assignment
Developed and executed innovative strategies to optimize lead capture and assignment, resulting in accelerated response times and heightened profitability. Engineered streamlined systems to enhance lead assignment efficiency, amplifying both revenue and client satisfaction.
Web Leads Value Proposition
Led the creation of engaging presentations to streamline onboarding. Implemented corporate-wide revenue-boosting measures. Novel lead assignment strategies have been implemented to ensure efficient coverage, especially in limited agent circumstances.
Awards
Always Find A Better Way Award
Recipient of the Always Find a Better Way Award for dedication to business values and the development of effective exception processes. Recognized for improving crucial file tracking and promoting operational excellence.
Leading The Way Award
I am honored to have received the Leading the Way Award for my unwavering dedication to supporting my team and consistently seizing opportunities to mentor and coach others.